Mobilier Rêvé Privacy Policy
This privacy policy explains how Mobilier Rêvé collects, uses, and protects your personal information when you interact with our site, utilize our services, or visit our premises. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect personal data you provide to us directly, such as when you make a purchase, request a custom design quote, schedule a consultation, contact us through our online platform, or visit our showroom. This may include your name, contact details (including phone number and postal address), payment information, details about your design preferences, measurements, and any other information necessary to provide our services.
We also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, and information about your usage of our online platform. This information is collected through cookies and similar technologies.
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including manufacturing, packaging, and delivery of furniture.
- To provide custom design services, restoration, and interior design consultations.
- To manage your account and provide customer support.
- To process payments and prevent fraudulent transactions.
- To communicate with you about your orders, inquiries, and services.
- To improve our products, services, and customer experience.
- To comply with legal obligations.
- With your consent, to send you marketing communications about our products and offers (you can opt-out at any time).
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: Processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract (e.g., processing your order, providing a design quote).
- Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and managing our business operations, provided these interests are not overridden by your data protection rights.
- Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., tax or accounting requirements).
- Consent: Where required by law, we rely on your consent to process your data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
Data Sharing and Disclosure
We may share your personal information with third parties only when necessary for the purposes described in this policy:
- Service Providers: We work with trusted third-party service providers who perform functions on our behalf, such as payment processors, delivery companies, IT service providers, and marketing agencies. These providers are required to process your data only as instructed and in accordance with this policy and applicable laws.
- Legal Compliance: We may disclose your information if required to do so by law, in response to a court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
Cookies
Our site uses cookies and similar technologies to function properly, analyze usage, and provide relevant content. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for children. We do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal data from a child, we will delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site.
Contact Us
If you have any questions about this privacy policy or our data processing practices, please contact us by writing to:
Mobilier Rêvé
45 Rue Victor Hugo
3rd Floor
Lyon, Auvergne-Rhône-Alpes, 69002
France